Salesforce

The short history of CRM

A little general knowledge never hurts!!! This article from Salesforce (dated 27 February 2018) is pretty good: The short history of CRM.

Salesforce

Salesforce "Quip

Salesforce France organised a morning session entitled "How Salesforce uses Salesforce" on 17 May 2018. Among the tools presented: "Quip", a collaborative work tool allowing exchanges between members of a company, [...]

Salesforce

Customer Relationship Index

Here is a nice questionnaire to assess the digital maturity of your company towards your customers (sales, customer service or marketing). The questionnaire is made by Salesforce, [...]

Salesforce

Salesforce blog

Salesforce publishes a blog to present the latest news to highlight. A real newsletter on Salesforce, don't hesitate to consult it regularly. Access the blog in French by clicking here and in [...]

Salesforce

Salesforce AppExchange

The Salesforce AppExchange is the "shop" for IT tools that can interface with the Salesforce application. It is not necessary to have a user account on a Salesforce organisation's platform to be able to interfacewith the Salesforce AppExchange.

Salesforce

Salesforce Ideas

In my years of working on Salesforce CRM administration I have come up with a few ideas on the vendor's dedicated platform. Report on the dashboards having [...]