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Profile
My experience with end customers and service companies has enabled me to obtain comprehensive skills in the management of IT projects, both as a customer and as a service provider. My key characteristics are listening, autonomy, adaptability, strength of proposals and anticipation. With a user's eye, I always try to respond as closely as possible to the needs expressed.
In the context of my activity as an end client, I have successful experience in the selection and management of service providers.
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Competencies
  • Project management: Listening, understanding and synthesis of user needs, project management, demonstrations
  • Supervision: Technical supervision of integrators and developers, functional supervision of resources "Junior" Administrators or Product Owners
  • Change management: Animation of training cycles, animation of workshops, user support, user orientation
  • Consulting (Salesforce): Audit, technical architecture, AppExchange R&D, data quality
  • Technical writing: Requirements, specifications, technical guides, user and training documents
  • Test management: Unit tests, integration tests, user test management
  • Business knowledge: Energy, Facility Management, Property Maintenance, Banks, Documentation Center, HR
  • Methods: Agile, V-cycle
Technical expertise
Business software CRM (Salesforce)
  • MOA / MOE : Sales cloud, Experience Cloud, MOA : Service Cloud
  • Managing user rights and accounts
  • Advanced Salesforce configuration under Classic and Lightning: business process automation, reporting, UI design, Salesforce community and site configuration, ...
  • Migration from Classic to Lightning, metadata transfer between environments
  • Development (concepts) : Apex and Visualforce
CMMS (Infor EAM, SAM)
Finance (GEC Vision)
HRIS (Figgo, Kelio)
: EDM (Loris)
ECM (Alfresco)
CMS (WordPress)
BI (Crystal Reports)
Application administration, user rights management
Delegated project management
Application administration, delegated project management
Application administration, user rights management
Application administration, delegated project management
Project management
Report design
Salesforce tools Salesforce Inspector, Salesforce Dataloader, Developer Console
Tools OEM consoles, Toad, Kettle, Mantis, Redmine, GLPI
DBMS Oracle versions 8i to 10g, MS Access, MySQL (basic)
Languages Visual Force & APEX, SOQL, SQL, PL/SQL (notions), MS-DOS
Methods : Agile, V-cycle
Certifications
03/2017 Salesforce Certified Administrator ADM 201. View the certificate.
Employer Customer Description Tasks
HN Services (ESN) Société Générale FRB Referencing of applications (UAA) Requests are issued in a group tool. Implementation of a module for referencing requests and trouble tickets. All of this concerns the Poppartassociated tools and requests from contributors

  • Creation of objects, fields and user interfaces
  • Creation of automation flows (closing, field information, ...)
  • Implementation of the reporting
  • Follow-up of the takeover by the users
HN Services (ESN) Société Générale FRB Salesforce technical projects
  • POC DocVerif (ID control)
  • Data encryption in Salesforce
  • App management (selection, upgrade)
  • Redesign of user rights
  • Redesign of the technical architecture of the solution
  • Anomaly reporting
HN Services (ESN) Société Générale FRB Implementation of the 5th Directive (ID capture)
  • Agile Scrum project management
  • Integration of the new ID capture tunnel in the EERAD pathway (flow analysis, impact study)
  • Drafting of technical US / back
ST Group (ESN) Randstad Global Client Solution Merger of Salesforce instances following the merger of the BUs (EU and USA).
  • V-cycle project management
  • Audit of the two Salesforce instances
  • Definition of the method of transferring elements, transfer components and their contents
  • Update Visualforce pages and Apex classes of the source instance
ST Group (ESN) Randstad Group France For the instance used by HRCP: migration from Salesforce Classic to Lightning Experience
  • Agile Scrum project management
  • Definition of new user rights, screens for each Salesforce object and specification of their components
  • Definition of home pages for each target profile with newly created reports and dashboards
  • For each screen, consideration of the user experience
Feel Europe (ESN) BNP Paribas Epargne et Retraite Entreprise Cloud Service Implementation
  • R&D and synthesis of Service Cloud functionalities
  • Drafting of requirements: request object, CTI connector, definition of user rights
Ocea Smart Building (end customer) sales teams Setting up the Users' Club
  • Definition and implementation of the Salesforce architecture allowing the distribution of meeting minutes to all users
  • Organisation and running of business workshops for the sales teams of the 5 Regional Directorates
  • Drafting and distribution of meeting minutes
Ocea Smart Building (end customer) sales teams Implementation of the "condominium" commercial classification mechanism
  • Summary of the need expressed by the Director General
  • Definition and implementation of the Salesforce architecture to record indicators (number of quotes and counters, turnover)
  • Management of user rights related to the publication of the history of the indicators, presentation of the results obtained to the General Manager and deployment of the solution
Employer Sponsor Description Tasks
Ocea Smart Building (end customer) the HRD Implementation of the leave management tool
  • Drafting of the expression of needs with the HRD
  • Launch of the competition with four publishers
  • Selection of the tool with the HRD and a field team
  • Participation in the initial configuration and production start-up
  • Operation of the tool and user support
Ocea Smart Building (end customer) DAF Project management for the accounting tool
  • Identification of needs
  • Support for the business management of the integrator
  • Technical interlocutor of the integrator
Ocea Smart Building (end customer) the ISD Implementation of the Alfresco CMS
  • Initial setup (open-source version)
  • Management of user accounts and rights
  • Operation of the tool and user support
  • Selection of an integrator to support the expected developments
Faceo (end customer) the ISD Administration of the CMMS
  • Application administration of the SAM solution (user and rights management, application updates, etc.)
  • Administration of related oracle databases
  • Management of the publisher's consultants
  • User support
Faceo (end customer) the ISD Administration of the customer request management solution
  • Application administration of the solution
  • B.I. administration on the solution with Crystal Reports
  • Administration of related oracle databases
  • User support
Shoah Memorial (final client) the Documentation Center DMS administration
  • Application administration of the Loris solution (user and rights management, application updates, etc.)
  • Administration of the associated oracle database
  • Management of the publisher's consultants
  • User support
Shoah Memorial (final client) Security & Remembrance Services MS Access applications
  • Receipt of requirements
  • Design and implementation of the base and screens
  • Going into production
  • Technical and user documentation
Professional experience
since 2021
HN SERVICES
SALESFORCE CONSULTANT
References : Société Générale
SG SFD since 2021 Société Générale FRB Business analysis and Salesforce configuration, user support management, architecture evolution

  • Run: management of requests on the course, optimisations (encryption, maintenance, etc.)
  • Business Analyse: migration to Lightning, implementation of the 5th Directive, changes to the advisors' console
  • Salesforce administration: creation / modification of objects, fields, flows, email templates. Optimization of report types
  • Development: Apex class updates
2019 - 2021
ST GROUP
SALESFORCE CONSULTANT
References : Randstad Group (2 part-time assignments)
Rabdstad Group2019 - 2020 Randstad Global Client Solutions : Salesforce Administration
2019 - 2021 Human Resources Consultancy Partners & Randstad SourceRight : Salesforce Administration

  • Project management: administration, user support, Apex, Visualforce
  • Delegated project management: identification of user needs, presentation of developments
2018 - 2019
FEEL EUROPE (SII Group)
SALESFORCE CONSULTANT
References : BNP Paribas Epargne et Retraite Entreprise.
ERE2018 - 2019 BNP Paribas EE : Salesforce MOA

  • Salesforce project management, Test management, User support
2013 - 2018
OCEA SMART BUILDING
SALESFORCE ADMINISTRATOR

  • Project management, delegated project management
  • Selection and management of the Salesforce integrator, R&D
  • Release Manager
2013 - 2017
OCEA SMART BUILDING
S.I. BACK OFFICE ENGINEER
Tools used : Figgo, GEC Vision, Alfresco, ETL Kettle, GLPI

  • Project management: ETL Kettle
  • Delegated project management: Figgo, GEC Vision, Alfresco, OSB referent to Suez, Selection of Alfresco integrator
2012 - 2013
OCEA SMART BUILDING
Resulting from the merger of Isiom, LDE Pro and Ocea France
SOFTWARE VALIDATION ENGINEER
The tools are developed by offshore teams. Front Office product lines for social housing and commercial buildings.
Tools used : Mantis, proprietary software suite
References : Suresnes Habitat, Créteil Habitat, CUS Habitat, Allianz, BPCE, BNP-P REPM, Crédit Coopératif, Engie, Unibail-Rodamco.

  • Validation of development team deliveries against specifications
2008 - 2012
ISIOM (SUEZ group)
IT PROJECT MANAGER
The tools are developed by offshore teams.
References : Coopération et Famille, Habitat 35, OPHLM de La Rochelle, BNP-P REPM, BPCE, Bureau Veritas, CA-CIB, Unibail-Rodamco, Vinci Facilities.
2007 - 2008
ISIOM
CONSULTANT
References : Alcatel-Lucent, Areva, BRED, DGA, EADS, EP-MQB, France Telecom, Nexter, Société Générale, Thales
Tools used : Infor EAM, proprietary software suite

  • Full-time management contract for Faceo (project management of the tools used)
2006 - 2007
FACEO
IT PROJECT MANAGER
References : Alcatel-Lucent, Alstom, Areva, Business Objects, EADS, EP-MQB, France Telecom, Nexter, Thales
Tools used : SAM CMMS, Crystal Reports, Oracle DBMS, proprietary software suite

  • Project management of the tools used
  • Delegated project management of the tools used
2006
TERALIANCE
JUNIOR ORACLE CONSULTANT
2002 - 2005
MEMORIAL OF THE SHOAH
COMPUTER TECHNICIAN
Tools used : Loris, Kelio, Active Directory, MS Exchange, Oracle and Access DBMS, Visitor I.S.

  • Project management of the tools used, user support
  • Project management, design and development of applications in MS Access
Internships / apprenticeships
2002 : MEMORIAL OF THE SHOAH - Ile de France Computer technician (internship, Licence Pro)
2002 : INTERNET INNOVATION - Ile de France Technical webmaster (internship, Licence Pro)
2000 - 2001 : COMPODATA, THALES UNIVERSITY - Ile de France Multimedia project designer (apprenticeship, DEUST)
Salesforce Superbadges
06/2021 Security Specialist | Business Administration Specialist 07/2021 Lightning Experience Reports & Dashboards Specialist.
Continuing education
since 2016 : Salesforce Trailhead 2014 Salesforce ADM201 CRM
2009 CMMS : Infor EAM Administrator (Infor company) 2008 CMMS "Infor EAM" User (Infor company)
2007 GMAO " SAM user " (Site Alpha company) 2004 Oracle " Oracle Administration " : Oracle
Initial training
2001 - 2002 Licence Professionnelle " Réseaux, Informatique Répartie, Multimédia ". UFR of Computer Science (UPMC - Paris VI) - mention AB
2000 - 2001 DEUST " SPI, Multimedia Engineering for Documentary Information ". CFA-UPMC & Thales University - mention AB
Languages English fluent, German schooling.
Areas of interest
Hobbies Stamp collecting, strategy games, board games
Volunteering Non-profit mutual society (computer scientist, managing member)
Travel Europe, Far East, Australia
Downloads
Digital CV French version English version